Frequently Asked Questions


Who we are. What we do. And why we do it.

Levy Recognition is a recognition solutions and custom awards provider. From people recognition to brand recognition and everything in-between, we want to become an extension of your company. Our breadth of products and services is backed by our 50 plus years of experience.

We’re glad you asked! A custom award is a trophy, plaque, statuette, or medal that is designed and manufactured specifically for your recipient and/or event. Product Developers and Engineers design and engineer a custom award to reflect your business’s brand, event theme, or recipient’s personality utilizing different components, materials and processes. The final manufactured product is unique to your organization/event/recipient and can not be purchased by any other organization.

Stock awards are trophies, plaques, statuettes, and awards that are pre-designed with no custom features. Think winner’s cups, eagles, and wooden plaques. They are an affordable option that can be personalized with the recipients name and the award title. Shop our Stock Awards catalog here!

We’re up to any challenge that is thrown our way so we don’t play favorites with the industries we work with. Over our lifespan, we have worked with a whole host of industries including companies involved in events, telecommunication, hospitality, media, transport, sports, education and government.

We have completed a pretty colorful range of projects including customized trophies, branded merchandise, custom corporate awards, e-commerce platforms, recognition programs, and the list goes on! For a full description of our projects, head to our portfolio or take a look at our case studies.

Our main services are custom corporate awards, branded merchandise, employee recognition programs, and custom sports awards. However, we are not limited to these areas and are willing to give anything a try or find someone with the right expertise and experience to lend us a hand.

Yes. We can do single custom award orders. Whether you are ordering just one award or one hundred, we have a solution to suit your recognition needs. Talk to our Customer Service Representatives to discuss your options and get a Free Quote on your order.


Because graphic designers are people too.

Our Art Department accepts artwork created with the following software:

• Adobe Illustrator (up to and including version CS6 or CC)
• Adobe Photoshop* (up to and including version CS6 or CC)
• CorelDRAW (up to and including version X6)

We do not accept artwork in the following formats:

• Microsoft Office, Excel, or Powerpoint
• QuarkXPress or any other desktop publishing program
• MS Paint, Painter, etc.

Supported Vector file types: .AI, .EPS, .PDF, .CDR

Preferred Raster file types*: .PSD, .TIFF (note: If you are submitting raster art, layered files are preferred, with a MINIMUM resolution of 300dpi.)

*Photoshop (Raster) files are not acceptable for all processes/imprint methods. Items that are lasered, engraved or sandblasted require 100% vector art. Please confirm with your sales rep which file format is best for the specific application.

If you are submitting artwork that contains text, please convert all text to outlines. Keep in mind, once text becomes an object it can no longer be edited as text. For any variable text accompanying your artwork, please include all fonts used in your art. Although we maintain a vast database of typesfaces, we may not have the one specific to your needs. Help us help you by sending the typeface with your art.

The main difference between vector art and raster art is the composition. Vector art is comprised of paths (or curves), while raster art is comprised of pixels.

Below is an example of a logo in both vector and raster format.

Vector Example:


Raster Example:


Vector art is created using illustration or vector based software (e.g., Adobe Illustrator). It is composed of mathematically defined geometric shapes — curves or paths, outlines and fills — and can be infinitely scaled or re-sized without any loss of quality. This is why it is ideal for printing. In theory, you could take a 2”x 2” vector logo and cover the face of the empire state building, and it would look as clear and crisp as it does on your monitor.

A raster image is comprised of a grid of tiny squares that contain color information, referred to as either pixels or dots. The resolution or quality of the image depends on how many pixels or dots there are per square inch (dpi). Popular raster file format extensions include: jpg/jpeg, psd, png, tiff, bmp and gif. The biggest downfall to raster images is that there is an apparent loss of quality when they are enlarged. You can’t take a logo off a website and use it for a trade show booth. Why is this? Because there are a finite number of pixels in all raster images; when you enlarge a photo, the computer takes its best guess as to what specific colors should fill in the gaps. This interpolation of data causes the image to appear blurry since the computer has no way of knowing the exact shade of colors that should be inserted.

Often times, vendors will ask for art in an “.eps file”. This should be clarified since many nonvector programs can also save as .eps. EPS or Encapsulated PostScript is a graphic file format that describes a drawing (vector) or image (bitmap/raster) or both. Even a file created in a vector program can contain raster elements. Placed images (such as a jpg photo), gradient effects or drop shadows are all considered raster elements. Certain processes (such as laser) require a 100% vector file – meaning the file does not contain any raster elements – because the equipment used follows a vector outline or wireframe and cannot read raster elements.

It depends. PDFs are very similar to EPS files. A PDF is only vector if it was created in illustration or vector software such as Adobe Illustrator. A file that was created in Microsoft word, for example, and saved as a .pdf is NOT vector. The advantage to saving vector art as a pdf, is that it is widely compatible and can be viewed even on computers that do not have vector software, making it ideal for proofs.

This depends on the imprint method. It is NOT acceptable for Laser, Engraving or Sandblasting. For Direct Color Printing or Sublimation, raster artwork is acceptable. To ensure the best quality imprint, we require files that are a minimum resolution of 300dpi. If you are unsure of which file type is best for the application, please confirm with your sales representative.

Submitting art that is not production-ready, delays the order process. In most cases, your order will not be submitted until we receive final proof approval.

Please verify that your artwork meets the outlined requirements. If you are unsure whether your artwork is acceptable, please contact us. If the artwork you submit does not meet our artwork guidelines, an additional art charge may incur.

Our standard fee for artwork is $55/hour.


Every step of our production process demands perfection. Here is how long that takes.

Lead times are the time between the initiation and completion of a production process.


Includes the use of custom shapes, sizes and mixed medium blends.

In-Stock Lead Time: 2-3 Weeks
Custom Lead Time: 7-10 weeks


Includes custom shapes and designs.

In-Stock Lead Time: 2-3 Weeks
Custom Lead Time: 10-12 Weeks


Includes 2D shapes and designs.

In-Stock Lead Time: 2+ Weeks
Custom Lead Time: 2-4 Weeks


Includes material combinations such as wood, crystal, acrylic and glass.

In-Stock Lead Time: 2+ Weeks
Custom Lead Time: 6-10 Weeks


Includes custom 2D shapes and designs.

In-Stock Lead Time: 2+ Weeks
Custom Lead Time: 2-4 Weeks


Includes custom designs and new dies.

In-Stock or Repeat Lead Time: 2-3 Weeks
Custom Lead Time: 3-5 Weeks


Doing our part to promote business diversity.

A supplier diversity program is a proactive business program which encourages the use of minority-owned, women owned, veteran owned, LGBT-owned [1], service disabled veteran owned, historically underutilized business, and Small Business Administration (SBA)-defined small business concerns as suppliers.

As a certified woman-owned business, Levy Recognition can be your diverse supplier. We proudly display our certificate and proudly state women are at the forefront of our company.

From our manufacturing capabilities to promotional products to custom awards, we pride ourselves on our rich history and our desire to be constantly innovating. Let us bring that innovation to your organization.

Learn more about supplier diversity and its benefits by clicking here.

View our National Women’s Business Enterprise Certification by clicking here.


Join the conversation!

Absolutely! Check us out on the following social media platforms:

Facebook: @LevyRecognition

Twitter: @LevyRecognition

Instagram: levyrecognition

LinkedIn: Levy Recognition

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